Auto Repair in Waukesha, WI
Commitment to Honesty, Integrity, and Quality at Allen Automotive Service
Mon – Fri: 7AM – 5:30PM



Discover
what sets us apart from the competition
We don’t just meet expectations — we aim to exceed them. Here are the core benefits that make working with us a truly valuable experience.
Over 20 Years of Quality in One Shop
At Allen Automotive Service, we have proudly served the Waukesha community for over two decades, building a reputation for reliability and excellence in auto care. Our team of ASE-certified technicians brings a wealth of experience and expertise to every job, ensuring your car gets the highest quality of service. We specialize in various auto repairs, including auto A/C repair, brake services, wheel alignment, engine repair, and more.
We understand your car is an investment, and we strive to keep you and your family safe. Our commitment to quality and honesty means we always provide transparent estimates and thorough explanations of the work needed. We pride ourselves on creating a welcoming environment where our customers feel valued and informed. At Allen Automotive Service, we prioritize our customers’ needs and satisfaction, making your automotive concerns our top priority. Whether you’re in for routine maintenance or major repairs, you can always count on us to deliver exceptional service.
A Focus on Superior Customer Service
At our auto repair shop, we operate like a family, deeply understanding the significance of trust and open communication. This collaborative spirit means that every team member has a voice in our operations, which allows us to provide the highest quality of service possible. We believe that when everyone contributes their insights and expertise, we can better meet the diverse needs of our customers.
In addition, we prioritize delivering superior customer service, recognizing that auto repairs can often be stressful. To ease this process, we offer a range of conveniences, such as loaner cars, so you’re never left stranded. Our team provides real-time status updates through text and email, keeping you informed every step of the way. We also offer flexible after-hours pick-up and drop-off options, ensuring you can get your vehicle serviced at a time that works for you. Plus, we strive to complete many services on the same day, minimizing downtime.
Ultimately, we aim to keep our customers safe on the road while providing a hassle-free experience. We are committed to making every visit to our shop not just a repair appointment but a positive and supportive interaction you can rely on.
Expertise in All Makes and Models
At Allen Automotive Service, we only use factory parts and have the expertise to work on all makes and models. This means you can trust us to provide high-quality repairs that meet manufacturer standards. We are also a NAPA Auto Care Center and part of the Partners Network, allowing us to offer our work warranties through each program. This reassures our customers, knowing that their repairs are covered.
Don’t wait until your car breaks down to visit us. Schedule an appointment with us today by calling (262) 542-2077 or visiting our shop at W271S2901 Merrill Hills Rd, Waukesha, WI 53188. Our friendly and knowledgeable team will gladly assist you with auto-repair needs. Trust Allen Automotive Service for all your automotive needs in Waukesha, WI.
services
ase certified repairs


Testimonials
we love hearing from our customers
Took my car in after a winter incident they did a really detailed job of inspecting and realigning. The suspension have no complaints whatsoever….
Great mechanics! I’m new to the area and needed a new mechanic. I have to say, I am so very pleased with the work they have done. When I took my car in for my first oil change with them,…
The team at Allen stands behind their work. They are honest – tell you what you what is critical work vs future work. Labor is competitive for the area. The team communicates well….
I took my 2023 Honda to Allen Automotive Service after hearing a squeak in my brakes, and they were amazing from start to finish. The team was super friendly and made me feel completely comfortable. They explained what they found…
I am very pleased with the service I received…professional, informative, not pushy and friendly. And they offered a free loaner car while mine was being worked on for a couple days. That was very much appreciated and convenient! My vehicle…
KR auto repair went to bat for me. I had a third party transmission go out just outside of the warrantee. KR auto was able to get a replacement transmission at no cost to me. They are always courteous as…
Allen Automotive is amazing! All the work I’ve had done has been not only done well but in a very timely manor. All their pricing has been competitive. Recently they accidentally over charged me for a part, they caught it…
Awesome job!! Huge timing mechanism issue. The shop told me very early in the game that it would need a new engine which I opted not to replace. The shop literally saved me a couple of thousand dollars by providing…
I brought my car in because I it was making a lot of road noise and almost sounded like it wasn’t switching gears properly. K.R. did a thorough check of everything. I thought it was the transmission (or cheap ties)…
KR Auto is amazing! All the work I’ve had done has been not only done well but in a very timely manor. All their pricing has been competitive. Recently they accidentally over charged me for a part, they caught it…
K.R. Auto is a great place to take your auto for repair. They are very responsive to customer needs, seen and unseen. They search for the best prices. My Subaru Forester is happy and healthy….
This place is awesome. It’s refreshing to work with honest people who aren’t trying to upsell you on every little thing. We have brought my truck and my wife’s jeep here and it’s been nothing but a great experience ….
I brought my car in because I it was making a lot of road noise and almost sounded like it wasn’t switching gears properly. K.R. did a thorough check of everything. I thought it was the transmission (or cheap ties)…
KR Auto is getting me through a very challenging time with my GMC Yukon XL. In the last year it has needed a lot of work. I’ve been to a couple different places getting different opinions and KR Auto has…
K.R. Auto is a great place to take your auto for repair. They are very responsive to customer needs, seen and unseen. They search for the best prices. My Subaru Forester is happy and healthy….
KR Auto is amazing! All the work I’ve had done has been not only done well but in a very timely manor. All their pricing has been competitive. Recently they accidentally over charged me for a part, they caught it…
Very knowledgeable for domestic and foreign cars. Me being a car guy, I know what a great mechanic should be. After quizzing them on several topics, these guys really know good mechanic skills and best practices. Highly recommend!…
I have been going to them for years. They always have my back. They know how I don’t want to be stranded anywhere so they inspect my car which I appreciate. One time I was stranded because of my fobs…
This place is awesome. It’s refreshing to work with honest people who aren’t trying to upsell you on every little thing. We have brought my truck and my wife’s jeep here and it’s been nothing but a great experience ….
Great service. Jared was amazing, explained everything that was needed to repair my vehicle. Got our family back on the road again. I would recommend them highly!…
Fast friendly service. My oil light was on after an oil change(from Walmart). KR techs checked the vehicle, tightened the gasket, drove it to make sure they stopped the leak. They serviced the battery as cables showed corrosion. And did…
As a woman I’ve never really felt good or confident about having to take my vehicle in for repairs, but Scott and his team really turned that around for me! They put my mind at ease and took amazing care…
Had a high pressure oil line go out while we were in the area for the holidays. Had it towed to KR the night of the 23rd thinking we’d be lucky to hear back before the end of the week…
I got a full vehicle inspection to see what’s wrong and they sent a very detailed list with pictures and descriptions of what needs to be done and was reasonably priced with no hidden fees like most places I’ve been…
Very professional, knowledgeable & friendly staff. Explained every thing in detail, work was completed pretty quickly . Very clean shop. I’d be more than happy to recommend others for you services….
Excellent work. The job was done right the first time. Great people to work with. I am very happy with the results and plan to bring my car back here for any work that needs to be done in the…
As always, KR provided excellent, trustworthy, and fairly priced service on my vehicle. I trust their work and as a woman have always felt respected by those who work here….
Went in with a concern about a front end noise. Scott took the car out for a road test and said it might be bearings. I left the car there, got a call Monday night defining what everything was and…
All was good except cover came off of interior filter container they had inspected. I had to return to have them quickly install. Not a big deal. All else. Was good. Only did oil. Change & tire rotation…
My daughter found KR Auto Repair and I am glad she did. Now we take our vehicle there. They have proven to provide good customer service and excellent craftsmanship….
Scott and his guys do a great job! They are very knowledgeable, prompt with both getting the vehicle in for repairs as well as completing the repairs and their pricing is more than fair. We have been customers for many…
Walked in around 4pm without an appointment to see if they could replace the burned out front headlight on my Toyota Rav4. Surprisingly, it was no problem for them! I wanted to enjoy the luxurious massage chair in their clean,…
Went in with a concern about a front end noise. Scott took the car out for a road test and said it might be bearings. I left the car there, got a call Monday night defining what everything was and…
Amazing group of determined workers. Not only do they have fast problem solving skills, but they get the job done, and done right! They’re doing exceptionally well on my boyfriend’s truck, that has a transmission issue. On top of their…
Scott and his crew are as solid as they come. I have been coming here for many years with my vehicles. Honest when it comes to what’s needing replacement but also the guys will tell you they are keeping and…
Excellent and timely service. They explain exactly what’s wrong, and the different avenues you can choose to take to resolve or mitigate an issue. Personalized service for your everyday customers, or a business with a fleet of vehicles that need…
I was happy that they could get the car in day after I called..They diagnosed problem w/air-conditioning system and called me same day. They didn’t have the part in-stock that day but called next day and told me it was…
John G
Took my car in after a winter incident they did a really detailed job of inspecting and realigning. The suspension have no complaints whatsoever.
Diane Goodwin
Great mechanics! I’m new to the area and needed a new mechanic. I have to say, I am so very pleased with the work they have done. When I took my car in for my first oil change with them, they did a thorough inspection of my car and let me know what items would need work in the future and a possible timeline. They were friendly and explained everything to me in easy to understand language. I highly recommend!!!
Dan Foster
The team at Allen stands behind their work. They are honest – tell you what you what is critical work vs future work. Labor is competitive for the area. The team communicates well.
Amanda Remington
I took my 2023 Honda to Allen Automotive Service after hearing a squeak in my brakes, and they were amazing from start to finish. The team was super friendly and made me feel completely comfortable. They explained what they found in simple terms, showed me the worn parts, and didn’t try to sell me anything extra that I didn’t need. What stood out the most was how honest and professional they were. Everything was priced fairly, and the work was done in the time frame they gave me. You can really tell they care about their customers and take pride in what they do. As a woman, I really appreciate how respectful and straightforward everyone was. I’ve been to a few different places before where I felt talked down to, but not here. They earned my trust 100%. Thank you so much, I can’t recommend Allen Automotive Service enough! I will definitely be bringing my Honda back for any of my maintenance and or issues that I have.
Denise
I am very pleased with the service I received…professional, informative, not pushy and friendly. And they offered a free loaner car while mine was being worked on for a couple days. That was very much appreciated and convenient! My vehicle runs great now. So glad I found them.
Peter
KR auto repair went to bat for me. I had a third party transmission go out just outside of the warrantee. KR auto was able to get a replacement transmission at no cost to me. They are always courteous as well as helpful. I strongly recommend them for your auto repairs!
Jason Baron
Allen Automotive is amazing! All the work I’ve had done has been not only done well but in a very timely manor. All their pricing has been competitive. Recently they accidentally over charged me for a part, they caught it by themselves (I would have never known). They called me up and cut me a check for the difference. Honesty, high quality work, timely work and solid pricing. They made me a customer for life.
Kevin
Awesome job!! Huge timing mechanism issue. The shop told me very early in the game that it would need a new engine which I opted not to replace. The shop literally saved me a couple of thousand dollars by providing me a quick honest assessment . Great job everyone!!
Bridget Byrnes
I brought my car in because I it was making a lot of road noise and almost sounded like it wasn’t switching gears properly. K.R. did a thorough check of everything. I thought it was the transmission (or cheap ties) but it turned out to be the wheel bearings and twelve other things. I spoke to Dave and we went over everything and prioritized what needed prompt attention. Most of the other issues were maintenance issues that I can plan to do as I’m able. So far my car is running very smoothly and quietly. So, I’m very pleased with their work and plan to use them for the rest of the work.
Jason Baron
KR Auto is amazing! All the work I’ve had done has been not only done well but in a very timely manor. All their pricing has been competitive. Recently they accidentally over charged me for a part, they caught it by themselves (I would have never known). They called me up and cut me a check for the difference. Honesty, high quality work, timely work and solid pricing. They made me a customer for life.
Mary Clare Trainor
K.R. Auto is a great place to take your auto for repair. They are very responsive to customer needs, seen and unseen. They search for the best prices. My Subaru Forester is happy and healthy.
Timothy Peterson
This place is awesome. It’s refreshing to work with honest people who aren’t trying to upsell you on every little thing. We have brought my truck and my wife’s jeep here and it’s been nothing but a great experience . I highly recommend this auto shop for anything car related.
Bridget Byrnes
I brought my car in because I it was making a lot of road noise and almost sounded like it wasn’t switching gears properly. K.R. did a thorough check of everything. I thought it was the transmission (or cheap ties) but it turned out to be the wheel bearings and twelve other things. I spoke to Dave and we went over everything and prioritized what needed prompt attention. Most of the other issues were maintenance issues that I can plan to do as I’m able. So far my car is running very smoothly and quietly. So, I’m very pleased with their work and plan to use them for the rest of the work.
Jessica Thompson
KR Auto is getting me through a very challenging time with my GMC Yukon XL. In the last year it has needed a lot of work. I’ve been to a couple different places getting different opinions and KR Auto has definitely taken the time to explain everything and help me feel ok about my situation. I truly appreciate the calm explanations and responses to my emotional reactions. Thank you for all of your expert advice and repair—you guys are the best!
Mary Clare Trainor
K.R. Auto is a great place to take your auto for repair. They are very responsive to customer needs, seen and unseen. They search for the best prices. My Subaru Forester is happy and healthy.
Jason Baron
KR Auto is amazing! All the work I’ve had done has been not only done well but in a very timely manor. All their pricing has been competitive. Recently they accidentally over charged me for a part, they caught it by themselves (I would have never known). They called me up and cut me a check for the difference. Honesty, high quality work, timely work and solid pricing. They made me a customer for life.
Ken Leis
Very knowledgeable for domestic and foreign cars. Me being a car guy, I know what a great mechanic should be. After quizzing them on several topics, these guys really know good mechanic skills and best practices. Highly recommend!
Mary Hartling
I have been going to them for years. They always have my back. They know how I don’t want to be stranded anywhere so they inspect my car which I appreciate. One time I was stranded because of my fobs but anyway they offered to have someone come & pick me up which I didn’t have them do but the offer was great.
Timothy Peterson
This place is awesome. It’s refreshing to work with honest people who aren’t trying to upsell you on every little thing. We have brought my truck and my wife’s jeep here and it’s been nothing but a great experience . I highly recommend this auto shop for anything car related.
Don Maxwell
Great service. Jared was amazing, explained everything that was needed to repair my vehicle. Got our family back on the road again. I would recommend them highly!
Anita Pollard
Fast friendly service. My oil light was on after an oil change(from Walmart). KR techs checked the vehicle, tightened the gasket, drove it to make sure they stopped the leak. They serviced the battery as cables showed corrosion. And did all of this for FREE. Great customer service and profession. If I lived in the area they would be my go to car shop!
Taylor C.
As a woman I’ve never really felt good or confident about having to take my vehicle in for repairs, but Scott and his team really turned that around for me! They put my mind at ease and took amazing care of my vehicle – if you’re looking for a place that’s honest and transparent that does quality repairs, this is the shop for you!
Kayla Butterfield
Had a high pressure oil line go out while we were in the area for the holidays. Had it towed to KR the night of the 23rd thinking we’d be lucky to hear back before the end of the week with it being Christmas. We got a quote and info the very next day (Christmas Eve) and were able to pick the truck up Friday. Excellent service, answered every question honestly, work was done quickly and done well, and the guys were just great to work with! So grateful to have a trustworthy shop to go to when we are visiting family in Wisconsin!
Elias Espino
I got a full vehicle inspection to see what’s wrong and they sent a very detailed list with pictures and descriptions of what needs to be done and was reasonably priced with no hidden fees like most places I’ve been in the past for the same thing. Jared did the inspection and he did a fantastic job! 10/10 would recommend
Dennie Sanchez
Very professional, knowledgeable & friendly staff. Explained every thing in detail, work was completed pretty quickly . Very clean shop. I’d be more than happy to recommend others for you services.
Mike Jaquint
Excellent work. The job was done right the first time. Great people to work with. I am very happy with the results and plan to bring my car back here for any work that needs to be done in the future.
Amy Romashko
As always, KR provided excellent, trustworthy, and fairly priced service on my vehicle. I trust their work and as a woman have always felt respected by those who work here.
Mic Pietrykowski
Went in with a concern about a front end noise. Scott took the car out for a road test and said it might be bearings. I left the car there, got a call Monday night defining what everything was and how much it would run. I okayed the service – got a call Tuesday afternoon that it was ready! Not only told me what was wrong before they started but also told me what checked out right! I have found my auto repair shop!
James Spitzack
All was good except cover came off of interior filter container they had inspected. I had to return to have them quickly install. Not a big deal. All else. Was good. Only did oil. Change & tire rotation
Troy Johnson
My daughter found KR Auto Repair and I am glad she did. Now we take our vehicle there. They have proven to provide good customer service and excellent craftsmanship.
Troy Gapinski
Scott and his guys do a great job! They are very knowledgeable, prompt with both getting the vehicle in for repairs as well as completing the repairs and their pricing is more than fair. We have been customers for many years and have always felt that the service has been great.
Meghan Olsen
Walked in around 4pm without an appointment to see if they could replace the burned out front headlight on my Toyota Rav4. Surprisingly, it was no problem for them! I wanted to enjoy the luxurious massage chair in their clean, comfortable waiting area but my car was ready before I could settle in. I also asked to check on my windshield wiper blades because it rained all day. Fortunately, there was no need to replace the ones I had. Some other places might have sold me wipers that I didn’t need. I appreciate the professionalism and courtesy from K.R. I will definitely return if/when I need any car repairs in the future. Thank You!
Mic Pietrykowski
Went in with a concern about a front end noise. Scott took the car out for a road test and said it might be bearings. I left the car there, got a call Monday night defining what everything was and how much it would run. I okayed the service – got a call Tuesday afternoon that it was ready! Not only told me what was wrong before they started but also told me what checked out right! I have found my auto repair shop!
Georgia Davies
Amazing group of determined workers. Not only do they have fast problem solving skills, but they get the job done, and done right! They’re doing exceptionally well on my boyfriend’s truck, that has a transmission issue. On top of their work, their customer service is amazing too. Very reliable and easy to contact. Scott also went above and beyond with helping contact the warranty company, as we had issues with them. Seriously would not take our cars anywhere else!
Tai Rondeau
Scott and his crew are as solid as they come. I have been coming here for many years with my vehicles. Honest when it comes to what’s needing replacement but also the guys will tell you they are keeping and eye on something they found as it’s not due just yet. Mechanics and service writer will take the time to educate so you fully understand. The main reason I come back is the attention to detail… doesn’t matter an oil change to brakes, there are no cut corners. If you want to be treated like family this is a place to come to.
Joey Smith
Excellent and timely service. They explain exactly what’s wrong, and the different avenues you can choose to take to resolve or mitigate an issue. Personalized service for your everyday customers, or a business with a fleet of vehicles that need service. To them, an oil change isn’t just an oil change. To them it’s a chance to full inspect your vehicle for any faults, minor or major. It’s the kind of quality service you just don’t get from a corporate-first-company. KR does it right.
Diane Packer
I was happy that they could get the car in day after I called..They diagnosed problem w/air-conditioning system and called me same day. They didn’t have the part in-stock that day but called next day and told me it was working and ready to be picked up. I’ve had them do other repairs before this and was happy with that as well.
faq
frequently asked questions
Find answers to common questions about our services, policies, and what to expect at Allen Automotive Service.
Yes, an appointment will be needed before you come in. We do have an online scheduling tool that you can use or feel free to call us at (262) 542-2077 to set up a time for you to come in.
Absolutely! We offer fleet service packages & maintenance plans tailored to business needs, saving time and reducing downtime.
Most repairs come with a 24‑month or 24,000‑mile warranty on parts and labor. We stand behind our work so you can drive with confidence.
We begin with a thorough inspection and diagnostic—then walk you through our findings. We explain what’s needed, what’s optional, and why it matters. That way, you’re informed and empowered to make the best decision.
Jot down any symptoms you’ve noticed—noises, smells, performance issues, when and where they happen. A detailed list helps us get to the root of the issue faster and saves diagnostic time.





